Refund & Exchange Policy
At PEACEPROOF, your satisfaction matters. If something isn't quite right with your order, we're here to make returns and exchanges simple, stress-free, and handled with care.
Eligibility for Refund or Exchange
You may return or exchange eligible items within 30 days of receipt.
To qualify:
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Merchandise must be unworn, unwashed, and with all original tags attached.
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Items showing signs of wear, deodorant, perfume, damage, or alterations cannot be accepted.
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Custom or tailored items are not eligible unless defective.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless otherwise stated or offered as part of a promotion or goodwill gesture.
We may offer complimentary return shipping for select orders based on purchase value - if you qualify, we'll confirm this when you contact us to initiate your return.
Refunds
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Refunds are issued to your original payment method.
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Please allow 3 to 5 business days after we receive and inspect your return for processing.
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Original shipping charges are non-refundable unless the item was defective or an error occurred on our part.
Exchanges
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Exchanges will be processed upon receipt and inspection of your return.
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Replacement item shipping may be covered by PEACEPROOF at our discretion.
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All exchanges are subject to stock availability at the time we receive your return.
Final Sale Items
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From time to time, we offer heavily discounted items marked as "Final Sale." These will be clearly labelled on the product page and in your order confirmation.
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Final Sale items are non-returnable, non-refundable, and not eligible for exchange.
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By placing an order for a Final Sale item, you acknowledge and agree to these terms.
Condition Assessment
PEACEPROOF reserves the right to inspect all returned items and decline refunds or exchanges if items do not meet the return eligibility criteria outlined above.
How to Initiate a Return or Exchange
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Contact us at returns@peaceproof.com or submit your request using our Return or Exchange Form.
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Please ensure all returns are securely packaged to prevent damage during transit.
Questions?
Questions before you buy or about this policy? We welcome them - we want you fully informed and confident before you place your order.
Contact Us